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Welcome to GatherGeeks, the event industry podcast, where people passionate about the power of live experiences and events come together. Join host David Adler as he discusses the latest news and trends affecting event marketers, meeting strategists, nonprofit organizers, and everyone in between. This podcast by BizBash is the destination for information, innovation, and inspiration for anyone involved in planning events and meetings, from conferences, trade shows, and fund-raising galas to product launches, festivals, award shows, weddings, and birthdays.

Oct 4, 2021

Host: David Adler
Guest: Colin Cowie

In this episode of GatherGeeks, BizBash founder and chairman David Adler sits down with event industry icon Colin Cowie to discuss his new book, The Gold Standard: Giving Your Customers What They Didn’t Know They Wanted. Through compelling anecdotal-style stories, Cowie's new book is a must-read to make sure your business stands out in this ever-changing world, diving into ways to up your game to think about the intangibles that separate you from your competition. This episode is a one-man masterclass on doing it right, explaining how Cowie is using event thinking in all aspects of the hospitality, retail and service industries. He and Adler also explore themes of passion, elegance, failure, style, conflict resolution and the power of proactive customer service.

Click here to order Cowie's new book. 

Sponsored by Ticketbud. Running time 40:00.