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Welcome to GatherGeeks, the event industry podcast, where people passionate about the power of live experiences and events come together. Join host David Adler as he discusses the latest news and trends affecting event marketers, meeting strategists, nonprofit organizers, and everyone in between. This podcast by BizBash is the destination for information, innovation, and inspiration for anyone involved in planning events and meetings, from conferences, trade shows, and fund-raising galas to product launches, festivals, award shows, weddings, and birthdays.

Nov 4, 2019

In this episode of GatherGeeks, BizBash C.E.O. David Adler and editor in chief Beth Kormanik hear from business marketing speaker David Avrin. He explains the difference between customer service and customer experience, and shares best practices for dealing with unhappy attendees, getting customers to come back every year, and ways to keep conversations going post-event. He also discusses the importance of scheduling downtime at meetings, the power of FOMO, how new technology will change presentations, speaker trends for the future, and more.

Download or subscribe to the show at Running time: 41:57.